Career @ Serenata - Junior Hotel Consultant

Who we are

Clever. Robust. Measurable.
Combining 20 years of hospitality experience with the energy of a start-up, Serenata IntraWare turns big data into smart useable data. Serenata is one of the leading providers of e-marketing and CRM solutions for the hospitality industry. By integrating guest information with various systems, our CRM suite Serenata NetHotel provides a comprehensive 360° view of the guest. At each step - before, during and after their stay - Serenata NetHotel ensures guests receive the most targeted, dynamic and relevant communication.

What we offer

We operate as one team to customers and partners but also provide enough room for individual initiative and creativity. Our bright and modern office is easily accessible by public transportation (close to train station Munich East) and by car (underground parking spaces available). Flexible working hours, quick decision making and shared lunch breaks on our rooftop terrace are part of our corporate culture.

Your profile

  • Degree in hospitality, economics or in a related field
  • Experience within the hospitality industry (Front Office or Reservations / Revenue)
  • You have a strong technical understanding and profound computer user knowledge
  • High interest to become a technical solution consultant for hospitality CRM
  • A good team worker with organizational skills and exceptional communication skills
  • Ability for structuring complex topics with attention to detail
  • Fluent in spoken and written English and German

Your job

  • You provide professional support for hotel users by telephone and by email
  • Self-reliant case solving based on training and knowledge base
  • Hand-over to second level support for complex technical cases and requests
  • Installation and configuration of new customer projects with team colleagues
  • User training of customers
  • Ongoing customer consulting and support
  • Stay up to date with new product updates and procedures
  • Provide exceptional customer service

Come and join our team!

Give us a call at +49 89 92 90 03 - 0 or send your application directly via email to

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