Career @ Serenata - Customer Support Agent

Who we are

Clever. Robust. Measurable.
Combining 20 years of hospitality experience with the energy of a start-up, Serenata IntraWare turns big data into smart useable data. Serenata is one of the leading providers of e-marketing and CRM solutions for the hospitality industry. By integrating guest information with various systems, our CRM suite Serenata NetHotel provides a comprehensive 360° view of the guest. At each step - before, during and after their stay - Serenata NetHotel ensures guests receive the most targeted, dynamic and relevant communication.

What we offer

We operate as one team to customers and partners but also provide enough room for individual initiative and creativity. Our bright and modern office is easily accessible by public transportation (close to train station Munich East) and by car (underground parking spaces available). Flexible working hours, quick decision making and shared lunch breaks on our rooftop terrace are part of our corporate culture.

Your profile

  • Ability for structuring complex topics with attention to detail
  • Ability to manage multiple tasks and priorities with good time management skills
  • A good team worker with organizational skills and exceptional communication skills
  • High interest to become a technical solution consultant for hospitality CRM
  • Fluent in English and German
  • Ideally professional experience in the hotel industry

Your job

Our support agents provide our customers exceptional communication and technical support ensuring best results and product experience possible.

Responsibilities include:
  • Tracking, analyzing and solving user problems via phone and email
  • Identify, troubleshoot, document, categorize and resolve customer issues; Hand-over to internal second level support for complex technical requests
  • Address customer requests in a timely manner while maintaining a high level of communication quality

Come and join our team!

Give us a call at +49 89 92 90 03 - 0 or send your application directly via email to

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