• Clever.
    Robust.
    Measurable.

  • Compulsive.
    Refreshing.
    Mindblowing.

  • Capable.
    Rapid.
    Magnificent.

  • Creative.
    Respected.
    Marvelous.

  • Convincing.
    Restless.
    Marketing.

Serenata hospitality CRM

Since 1996, Serenata has provided leading centralized Customer Relationship Management solutions, tailor-made to the hospitality industry. As a strategic partner, Serenata integrates CRM into hotels′ existing IT landscape and connects CRM with PMS, CRS, ORM, RMS & other data sources.

Know your guests

Products

Clients

Clients

  •  Serenata @mail rocks! This state-of-the-art guest communication platform seamlessly integrates with our daily workflows. It allows us to send personalized transactional emails during the guest journey and is fully in line with our goal to inspire our guests during every single stay. 

    — Alexander Schuster | Quality Manager & Digital Marketing Manager 25hours —

  •  The concept of "me and all" is very much focused on generation Y and Z. We need to reach this particular target group with a different marketing approach and therefore rely on a solid CRM system, which is provided to us for decades now by Serenata. 

    — Otto Lindner | CEO Lindner Hotels AG —

  •  Serenata did a great job and the implementation was a huge success. Thanks to our beautiful templates, we now promote our events, our restaurants and our whole resort. It’s a real pleasure working with such a nice product and above all with such a dynamic and reactive team! 

    — Agnès Broussaud | Quality Manager & Customer Service Projects SBM —

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